We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without prior return notification will not be accepted.
If you have any questions, you can contact us at any time at [email protected].
Return address (It is important that you notify us before sending a return):
Lingerie Harness Shop
Pushkinskaya 73/1
61000 Kharkiv
Ukraine
+49 16093446973
Damage and problems
Please review your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate and resolve the issue.
Exchanges
The quickest way to ensure you get what you want is to return the item you have. Once the return has been accepted, you will make a separate purchase for the new item.
Refunds
We will notify you once we have received and checked your return and let you know whether or not the refund has been approved. The return processing time after receiving the package is 3-6 days. If approved, your original payment method will be automatically refunded. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Exceptions / disposable items
Certain types of items cannot be returned, such as: perishable goods (e.g., groceries, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your item.